Joseph Juran
"My job of
contributing to the welfare of my fellow man is the great unfinished
business."
- Joseph Juran
Our “Guru of the Month,”
Dr. Juran has been called the "father" of quality. Dr. Juran is
recognized as the fore-most person who added the human dimension to
quality. Joseph Juran broadened quality from its original statistical
origin. His celebrated contributions to the world have been in the
field of quality management.
Dr. Joseph Juran
was born on December 24, 1904 in Braila, Romania. He moved to the
United States in 1912 at the age of 8. After completing his BS in
Electrical Engineering, Joseph took a job with Western Electric. His
career took off as a result of a training program hosted at Bell
Laboratories in 1926. Two years later, Juran published his first
Pamphlet in the subject of quality, the training manual was called
“Statistical Methods Applied to Manufacturing Problems.” As you may be
aware, that pamphlet was added to the AT&T Statistical Quality
Control Handbook, which is still used today. In 1941, Juran took a
leave of absence from Western Electric and joined the assistant
administration with the Lend-Lease Administration. The administration
managed the shipment of goods and materials to nations during the time
of war.
Dr. Juran’s
reputation became increasingly reputable in 1951 when Juran published
the Quality Control Handbook, which is still the standard reference
work for quality managers. As a demonstrated authority on quality,
Juran was in demand as a consultant and lecturer. Joseph received the
Order of the sacred Treasure Award, which stated “Awarded for the
development of quality control in Japan and the facilitation of the
U.S. and Japanese friendship.”
Juran’s theories
and principles included the three basic steps to progress, the ten
steps to quality improvement, the Pareto principle, and the Juran
Trilogy. Juran’s trilogy defined the three management processes
required by every organization to improve: Quality control, quality
improvement and quality planning. In 1979, Dr. Juran founded the Juran
Institute. The Juran Institute was implemented to provide research and
solutions to allow companies from diverse industries to attain the
proper tools and techniques for managing quality.
“Intrinsic is the belief that quality does
not happen by accident, it must be Planned!”
-Joseph Juran
