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Philip B. Crosby
“The leading
evangelist of quality.”
- Time Magazine
Our “Guru of the Month,” Philip B. Crosby, is best known for his “Zero
Defects” concept and his best-selling book, “Quality is Free.”
Philip B. Crosby was born in Wheeling, West Virginia in 1926. Between
1946 and 1949, Crosby attended West Liberty State College and Case
Western Reserve University. Following in 1950, Crosby attended the Ohio
College of Podiatry. Continuing in his academic path, he continued his
graduate studies in 1964 at the Industrial College of the Armed Forces.
Finally, in 1979, Crosby established the ‘Quality College’ under his
new firm PCA in Rushmore University.
Not only did Crosby focus on academics, he also served in both WWII and
the Korean War. Crosby’s career track started in 1952 when he began
working for the Crosley Corp. as an Electronic Test Technician where he
joined the American Society for Quality Control. In 1955, Crosby
investigated defects as a Quality Engineer for the Bendix Corporation.
“Zero Defects” was established in 1957 as Crosby was working as a
Quality Engineer for Martin Marietta Co. In 1965, Crosby moved to ITT
as Vice President of Corporate Quality, in which he implemented his
management philosophy. In 1979, Philip Crosby founded Philip Crosby
Associates, which taught management teams how to get things done right
the first time. In 1991, Crosby retired, but not without founding
Career IV Inc. providing lectures and seminars regarding company growth.
Crosby’s primary achievements include translating quality terminology
into terms, which everyone could understand, using real situations and
fictional characters. Crosby’s emphases that doing things right the
first time adds nothing to the cost of a product or service (What costs
are reworks, tests, warranties, inspections, services, damaged
reputations and even litigation after doing things wrong). Crosby also
stated that problems of quality and hassle are caused by management
action.
Finally, Philip Crosby emphasized that Quality was a people business.
He was an author of thirteen (13) best selling books.
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